Exchanges & Refunds

We value each and every customer at Lulu & Ralph and we want you to be happy with your purchase! If you have received a size or model that does not fit as expected, do not worry! 

We are happy to exchange or refund within 14 days of purchase. Please email us at info@luluandralph.com with your reason for your exchange or refund.

Returned items must be unworn and in their original condition including tags and boxes. If we receive an item that is not in its original condition or is returned outside of the 14 days after purchase, we will not accept it and it will be returned to you at your own cost. 

We recommend returning items through traceable mail, as Lulu & Ralph cannot issue a refund on an item that is not received. 

Please allow up to 7 business days for a refund to be processed from the date the returned item is received by Lulu & Ralph. Refunds will be issued to the credit card, PayPal or AfterPay account that the payment had originally come from.